Accelerating Excellence Episode 95
10 Best Practices in Relational Intelligence
Strong interpersonal skills help to build healthy personal relationships. And because every business is a relationship business, solid relational skills lead to professional success. In this podcast episode, Del shares 10 simple ways to be 'People Smart'.
Key Points
Adopt the abundance mindset.
Make a great 1st impression
Remember and Use Names
Be Others-Oriented
Build Rapport
Be a Good Listener
Build Others Up
Adapt to Other Personality Styles
Keep a List of Key Relationships and Stay in Touch
Treat Everyone with Dignity and Respect
Accelerating Excellence Episode 94
10 Best Practices in Interviewing and Hiring
In this podcast episode, Del shares 10 simple interviewing and hiring practices that will allow to hire smart to get the right people on the bus.
Key Points
Hire for attitude, train for skills.
Consider chemistry
Ask Behavioral Based Questions
Ask the Candidates the Same Questions
Follow the 80/20 rule
Get Others Involved
Check the Candidate’s social media
Use Your Intuition at the End of the Process
Think Out of the Box
Make Your Default ‘No’
Accelerating Excellence Episode 93
10 Best Practices in Customer Service
Your company can deliver exceptional service, even in this challenging environment.
In this podcast episode, I share 10 simple service excellence practices that will allow everyone in your company to focus on the reason your organization exists; to serve the customer.
To download the 10 Best Practices in Customer Service Resource Guide, CLICK HERE.
Accelerating Excellence Episode 92
Many people are distracted and diffused. In order to be effective and achieve great work, you must be intentional, focused, and disciplined.
In this podcast episode, I share 10 practices that will enable you to work with greater effectiveness, execute on your highest priorities, and deliver superior results.
10 Best Practices to Enhance Your Productivity
Many people are distracted and diffused. In order to be effective and achieve great work, you must be intentional, focused, and disciplined.
In this podcast episode, I share 10 practices that will enable you to work with greater effectiveness, execute on your highest priorities, and deliver superior results.
To download the 10 Best Practices to Enhance Your Productivity Resource Guide, CLICK HERE.
Accelerating Excellence Episode 91
10 Best Practices for Delivering a Dynamic Presentation
Giving a presentation should not be something to dread or to get through. Look at it in a positive and confident way. It’s your opportunity to make the world it a little better place.
With these 10 Best Practices for Delivering a Dynamic Presentation, you will be better able to influence, engage, and inspire others.
To download the 10 Best Practices for Delivering a Dynamic Presentation Resource Guide, CLICK HERE.
Accelerating Excellence Episode 90
How to Resolve a Conflict with Another Person
Working through a conflict effectively with another person takes planning, skill, and the right attitude. In this episode, I share with you a simple and practical model to help you navigate conflict successfully. It's much more rewarding to resolve a conflict than to dissolve a relationship.
To download the How to Resolve a Conflict with Another Person Resource Guide, CLICK HERE.