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LEADERSHIP ACADEMY – FALL 2019

Four Day Session: October 2-3 and October 30-31
9:00am - 4:00pm
Courtyard Billerica/Bedford
270 Concord Road, Billerica, MA 01821

Pricing: 1 person registration - $1199 each
2 people from same organization - $1099 each
3 or more people from same organization - $999 each

Refreshments and lunch are included.

Payment can be made through the website or email me to register
and arrange for payment by check or Purchase Order.

The ACCELERATING EXCELLENCE LEADERSHIP ACADEMY is a 4-day certification program designed to provide managers with the foundational skills to lead by influence, not authority.


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I took away so many great ideas and so much information I am thrilled to begin using. Thank you again for a very eye-opening 4 days
— Rachael Bolduc, Billing Supervisor

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I wanted to reach out to say thank you for taking the time to work with us. The information you have provided makes me want to come to work and make everything better. It was very eye-opening and the resources are very beneficial.
— Katrina Lamoureux, Project Manager

CURRICULUM

SESSION 1: PROVIDING THE RIGHT LEADERSHIP

  • Leading by Influence – Warmth and Strength

  • The 7 Senses of Employee Engagement – How to Move Employees from ‘Have to’ to ‘Want to.’

  • Employee Accountability – Giving Corrective Feedback with Skill and Effectiveness

SESSION 2: BUILDING THE RIGHT CULTURE

  • Creating a High-Performing, Collaborative Work Environment - Setting Expectations

  • The Hard Case for Soft Skills – Communication, Collaboration and Relational Intelligence

  • Building Harmony – Resolving Conflicts and Breaking Down Silos

SESSION 3: BRINGING IN THE RIGHT PEOPLE

  • Employee Interviewing, Selection and Onboarding – Hire for Attitude, Train for Skills

  • Developing Great Behavioral Questions, Looking for Red Flags

  • Service Excellence – Building Customer Loyalty

SESSION 4: SETTING THE RIGHT PRIORITIES

  • Focusing on Important Work

  • Developing Credibility – The Importance of Responsiveness, Following Through and Meeting Deadlines

  • Delegation Skills and Dealing with Interruptions


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I could not recommend this workshop enough! Del provides you with easy to understand material and teaches you the skills to apply it in the workplace. Great for those new to leadership roles or well-seasoned, Del’s approach is excellent! I feel more confident in my leadership role thanks to him!
— Jessianne Charette, BSN, RN. Director of Wellness

Every participant will receive a professionally designed LEADERSHIP PLAYBOOK which includes a comprehensive summary of all the training content and the following resources:

  • Direct Report Check-In

  • Manager Communication Update

  • The DIRECT Model Discussion Planning Worksheet

  • Personal Styles Worksheet

  • 50 Great Behavioral-Based Questions

  • Candidate Evaluation Form

  • 30 Day New Employee Check-In

  • Weekly Preview Planning Form

  • ‘Win the Day’ Action Plan Form

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It was my pleasure to be a part of your training. You are such a personable, knowledgeable and empowering speaker. I truly enjoyed the academy and without a doubt, the knowledge I gained will help me to become a better leader.
— Patricia Tonry, Clinical Director

According to Gallup Management Research, 70% of an employee’s engagement is determined by their relationship with their direct supervisor.

Great managers who lead by influence, not authority produce engaged employees who are:

  • More productive

  • More positive

  • More likely to stay

Click here for some FREQUENTLY ASKED QUESTIONS about The Leadership Academy.

Contact Del with questions about the Leadership Academy.

 
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